Terms

An agreement made between the owner and the hirer who makes reservation only. It is hereby agreed as follows:

1. VEHICLE RENTAL DESCRIPTION

The owner will let and the hirer will take on the motor vehicle described in the rental agreement (“the vehicle”) on the terms set out in this agreement.

2. DURATION OF HIRE / AMENDMENTS TO HIRE

(a) The term of hire shall commence and cease at the time and dates specified in the rental agreement. Vehicle charges are on a 24 hour basis. The first hour of late return is free, after 1 hour late a full day’s hire applies.

(b) Rates and conditions written in our printed material or published on our website are correct at the time of publishing and are subject to change without notice. However (subject to changes in legislation or errors) we will not alter rates applicable to your rental once the booking has been confirmed, unless a booking is amended.

(c) All amendments are subject to approval by the owner. One amendment is permitted at no cost. Subsequent amendments will be charged at a rate of $25 and is at the discretion of the owner. If a reservation amendment occurs and the hire period is reduced and or drop off location altered, the rate may be recalculated. Rate recalculations are based on the current applicable rate for the vehicle.

(d) Should the hirer decide to voluntarily downgrade their vehicle type from the category booked, they will not be entitled to a refund.

(e) The owner must authorise any rental extension beyond that specified in the rental agreement prior to return of the vehicle. All extensions are subject to availability and must be requested at least 72 hours prior to the original drop off date on the rental agreement, where possible we will always oblige.

(f) The owner reserves the right to charge a minimum penalty fee of $500 in addition to the current rental daily rate, in the case of any unauthorised extensions.

3. PERSONS WHO MAY DRIVE THE VEHICLE

The vehicle may be driven during the period of hire, only by the authorised drivers named on the rental agreement and only if they are over 21 years of age and hold a current and valid full driver's license appropriate for the vehicle, which must be presented to the owner at time of pick up. If the license is not printed in English it must be accompanied by an accredited English translation which is to be provided to the owner. Please note a restricted New Zealand license will be accepted however that driver agrees to be bound by those restrictions and is aware insurance can be voided if restrictions are not adhered to. A one off $10 fee applies to each and every extra driver on the agreement after the hirer.

4. USE OF THE VEHICLE & ADDITIONAL ITEMS

The hirer must not use or permit the vehicle to be used for carriage of passengers for the hire or reward unless the vehicle is hired with the knowledge of the owner for use in a passenger service licensed under Part 4a of the Land Transport Act 1998.
The hirer must not:

(a) Sublet or hire the vehicle to any other person.

(b) Allow the vehicle to be operated outside his or her authority.

(c) Operate the vehicle or permit to be operated, in circumstances that constitute an offence by the driver against sections 56, 57 and 58 of the Land Transport Act 1998.

(d) Operate the vehicle or allow it to be operated in any race, speed test, rally or contest.

(e) Operate the vehicle or permit it to be operated in breach of the Land Transport Act 1998, the Traffic Regulations Act 1976, the Transport Act 1962, or any other Act, regulations, or by laws relating to road traffic.

(f) Operate the vehicle or allow it to be operated for the transport of more than the number of passengers or more than the gross vehicle mass specified in the certificate of loading for the vehicle.

(g) Drive or allow the vehicle to be driven, by any person if at the time of his or her driving the vehicle, is not the holder of a current driver's license appropriate for the vehicle, or permit the vehicle to be driven by any person who is not an authorised driver named on the rental agreement overleaf.

(h) Operate the vehicle or allow it to be operated to tow or propel any other vehicle, except any luggage trailer supplied by the owner

GPS - (SATELLITE NAVIGATION UNIT)

(a) Due care should be taken with the device while rented from the owner. Do not leave the unit in sight when the vehicle is unattended.

(b) The hirer is liable for total loss, missing or damage to the GPS unit, mount, charger and carry case to a maximum charge of NZD$350.00 inc GST.

(c) The owner is not responsible for any harm, damage, loss or misadventure that occurs as a result of the use or misuse of the GPS unit.

(d) The hirer agrees to follow all safety and usage guidelines provided by the manufacturer and the owner.

5. PAYMENTS BY HIRER

(a) The hirer shall pay the owner in full prior to dispatch (as payment for the hire of the vehicle for the agreed period) the sum specified in clause 5 of the rental agreement. The hirer must have a credit card for bond and security purposes. (Debit Cards are not acceptable for security). The hirer agrees to pay any additional costs in connection with the hire including (but not limited to) parking, toll road and speeding fines, damage to the vehicle, puncture repair and relocation and cleaning fees as incurred in connection with the hirer’s possession of the vehicle, including those which become apparent following termination of the hire. The hirer authorises the owner to debit his credit card for the same.

(b) In the event of any unpaid speeding and or parking tickets the owner will submit the necessary information to the relevant authorities to transfer liability into the hirer’s name and charge the hirer an administration of $50 for the service. For any unpaid toll road notices the owner will submit the necessary information to the relevant authorities to transfer liability into the hirer’s name and charge the hirer an administration of $25 for the service.

(c) In addition to the payment specified in clause 5 of this agreement the hirer shall pay to the owner on termination of the hiring a distance charge at the rate referred to overleaf only if this is specified in the rental agreement.

(d) The hirer shall pay for all petrol or diesel (but not oil) used in the vehicle during the period of the hire, except where the hirer has a pre-purchased fuel option.

(e) The hirer will be responsible for the entire cost of the hire should the voucher they present not be paid by the agent. The total payment will be charged to the client’s credit card should payment from the agent not be received.

(f) The following credit cards will be accepted: Visa, Mastercard, Amex & Diners. A debit card is not considered to be a credit card and cannot be used as a form of bond.

(g) Forms of payment accepted for total charges in Clause 5 are as follows: Cash, Eftpos, Credit Card, Debit Card. Please note the hirer must provide a credit card for security and bond as part of the rental agreement.

(h) In the event the owner is required to pursue any amounts owing under this agreement, the owner reserves the right to claim full costs of any process or proceedings commenced for this purpose.

6. HIRER'S OBLIGATIONS

(a) The hirer shall ensure that all reasonable care is taken in handling and parking the vehicle and that it is left securely locked when not in use.

(b) The hirer shall ensure that: the water in the radiator and battery of the vehicle is maintained at the proper level, the oil in the vehicle is maintained at the proper level and the tyres are maintained at their proper pressure.

(c) Smoking and or animals are not permitted in the vehicle at any time. The owner reserves the right to charge a minimum vehicle grooming fee of $200 in the case of failure to comply with these policies.

(d) It is the hirer’s responsibility to be aware of and act in compliance with all the New Zealand Transport Agency rules and regulations.

(e) The child restraint law stipulates that children under 5 must be properly restrained in an approved child restraint. It is the hirer’s responsibility to ensure the child restraint is installed correctly in the vehicle. It is strongly recommended by the New Zealand Transport Agency that children should be seated in the rear of the car.

(f) The hirer shall ensure that a copy of this agreement is kept in the vehicle throughout the term of the hire and produced without delay for inspection on demand by an enforcement officer.

(g) The hirer is responsible for the cost of fuel used during the hire, if the hirer elects to take the fuel purchase option at the start of the hire, no refund is made for remaining fuel on return of the vehicle. If the fuel purchase option has not been taken at the start of the hire, then the vehicle should be returned with a full tank. In the event that the vehicle is returned with less than a full tank of fuel a $25 refuelling surcharge applies. The hirer is absolutely liable for the cost to refuel the vehicle and the refuelling surcharge. Please note all vehicles will be re-fuelled on return and vehicles requiring more than $3 of fuel will be subject to the fees above.

7. INSURANCE

(a) Subject to the exclusions in clause 8 below, the hirer and any authorised driver is fully indemnified in respect of any liability he or she might have to the owner, in respect of the loss or damage to the vehicle and its accessories and spare parts and any consequential loss of revenue or other expenses of the owner including towing and salvage costs associated with the recovery of the vehicle and its accessories and spare parts. (Excluding single vehicle accidents where all salvage costs arranged by the owner will be the responsibility of the hirer).

(b) Subject to the exclusions in clause 8 below, the hirer and any driver authorised to drive the vehicle are indemnified to the extent of $1,000,000 in respect of any liability he or she might have for damage to any property (including injury to any animal) belonging to any person and arising out of the use of the vehicle. This indemnity does not apply to any property being transported in the vehicle at the time of accident.

(c) In the event of a single vehicle accident, the hirer is aware that the standard excess of the vehicle is increased as per the schedule set out in clause 6 of the rental agreement and that any salvage and recovery costs are the responsibility of the hirer.

8. EXCLUSIONS

The indemnities referred to above shall not apply where the damage, injury or loss arises when:

(a) The driver of the vehicle is under the influence of alcohol or any drug that affects his or her ability to drive the vehicle.

(b) The vehicle is in an unsafe or un-roadworthy condition that arose during the course of the hire and that caused or contributed to the damage or loss, and the hirer or driver was aware or ought to have been aware of the unsafe or un-roadworthy condition of the vehicle.

(c) The vehicle is driven by any person not named under Clause 2 of this form.

(d) The vehicle is operated by any person who at the time when he or she drives the vehicle is disqualified from holding or has never held a driver's license appropriate for that vehicle.

(e) The vehicle including its accessories and spare parts is wilfully or recklessly damaged by the hirer or any person named under Clause 2 of this agreement, or driving the vehicle under the authority of the hirer, or is lost as a result of the wilful or reckless behaviour of the hirer or any such person. (Note: Punctures, damage to tyres, rims, burning out a clutch and any damage arising from using the vehicle to propel any other vehicle are regarded as wilful or reckless damage).

(f) The vehicle is operated on any of the following roads: Ball Hutt Road (Mt Cook), Skippers Road (Queenstown), Ninety Mile Beach (Northland), all roads north of Colville (Coromandel Peninsula), or any unformed road including any beach.

(g) The vehicle is operated outside the term of the hire or any agreed extension of that term and or in contravention of clause 11 or any other term of this agreement

(h) The vehicle, property or any other vehicle is damaged in circumstances which are illegal in New Zealand.

(i) The vehicle including its accessories and spare parts is damaged as a result of submersion in water, including crossing creeks, rivers or flooded fords. The owner reserves the right to charge a minimum salt water damage fee of $2000 in the case of any contact with salt water.

(j) The vehicle including its accessories and spare parts is damaged as a result of incorrect fitting or use of snow chains or ski/snowboard racks or bicycle racks.

(k) The vehicle including its accessories and spare parts is damaged by any item carried inside or outside the vehicle, such as a surfboard or bicycle.

(l) The hirer does not report, to the owner, an accident or damage to the vehicle within 12 hours of the incident occurring, unless extenuating circumstances make this not practical.

(m) It is agreed between the owner and the hirer that section 11 of the insurance Law Reform Act 1997 shall apply with respect to the above exclusions as if this clause constituted a contract of insurance. The hirer acknowledges by signing the front of this form that the hirer is aware of the above exclusions.

9. BONDS

(a) If Standard insurance has been taken (as per insurance excesses in clause 6), the excess is payable by credit card only. Please note that this amount will be debited to your credit card immediately. The bond is fully refundable provided the vehicle is returned on time to the correct location, undamaged, with a clean interior and with a full fuel tank. Please note the bond will be debited regardless of insurance purchased through a third party and a debit card is not sufficient for bond and or security.

(b) The owner reserves the right to bank the bond / excess after the termination of the hire agreement to cover the cost of un-notified infringements or damage to third party vehicles or their property.

(c) Where a third party causes damage, the hirer is liable for damages as specified in their rental agreement. As insurance is not compulsory in New Zealand there is no guarantee that these damages will be recovered, therefore the bond may be banked and not refunded.

(d) Where the car has been returned outside of office hours, the hirer shall remain liable for any damage to the vehicle, until it has been uplifted by GO Rentals. If the vehicle has undiscovered damage to the windscreen or under body not covered by insurance, the client will be charged and sent a letter summarizing the cost of repairs.

(e) A bond shall be taken for each accident. In the event of a replacement vehicle being dispatched, the bond will revert back to the standard excess irrespective of the purchase of CDW.

(f) Damage includes any and all damage to third party property, damage to the rented vehicle including tyres, windscreens, towing and recovery costs, theft, fire, break-in or vandalism. This also includes the cost of the daily rental rate for the period the vehicle is off fleet for repair.

(g) The excess is applicable regardless of who is at fault and must be paid at the time the accident is reported, not at the completion of the rental. The excess will be refunded only if the owner is successful in recovering the cost of the damages from the third party. Please note that third party claims can take many months to resolve.

10. HIRER'S LIABILITY

In the event the hirer elects not to purchase Collision Damage Waiver (CDW), the hirer is absolutely liable for any damage up to the amount specified in clause 6 under applicable insurance excess of this agreement, irrespective of who is at fault. In this context damage includes:-

(a) Any and all damage to the vehicle including, but not limited to, windscreens, tyres, break-in or vandalism, theft, fire, towing and recovery costs.

(b) Damage to third party property.

(c) Loss of use of the vehicle by the owner during the period the vehicle is off fleet for repair. This period is charged at the daily rental rate shown in clause 3 of this agreement.

(d) The hirer’s liability for damage applies in respect of each separate accident or incident, not each rental.

11. COLLISION DAMAGE WAIVER

Collision Damage Waiver (CDW) reduces the hirer’s liability for damage to the agreed insurance excess (deductible) in clause 6, subject to the following conditions and exclusions. CDW does not cover damage or loss associated with:

(a) Continuing to drive a vehicle if a warning light appears. The owner must be contacted immediately.

(b) Costs to replace keys which have been lost or the retrieval of keys which have been locked inside a vehicle.

(c) Personal belongings are not covered. We recommend the hirer does not leave valuables in the vehicle and should take out their own personal insurance.

(d) The incorrect filling of fluid or fuel tanks. Place the correct type of fuel in the vehicles tank (petrol or diesel only).

(e) Recovery of a vehicle which has become bogged or immovable.

(f) Cost of repair or replacement of other products in clause 4.

(g) Costs arising under clause 8 Exclusions.

(h) In the event a vehicle is replaced the CDW is not transferable to the replacement vehicle.

(i) Damage to the under body or roof of a vehicle.

(j) Full liability for any damage to the owner’s vehicle and any third party property if these terms and conditions are not complied with.

12. REJECTION OF INSURANCE

If the offer of a CDW is rejected, the hirer accepts by signing the front of this rental agreement that the vehicle is hired at the hirer's own risk in respect of loss of or damage to the vehicle and consequential loss by the owner. The hirer accepts by signing the front of the form that he or she may be liable to the owner for damage to or loss of the vehicle and consequential loss. If the offer of a CDW is rejected the hirer accepts by signing the front of this form that he or she is liable for the cost of full excess under this agreement in respect of any damage, injury, or loss caused to any person or property. The hirer acknowledges with their initials in clause 6 that they have been offered a CDW and have rejected this offer.

13. OWNER'S OBLIGATIONS

(a) The owner shall deliver the vehicle in a safe and roadworthy condition.

(b) The owner shall be responsible for all ordinary and extraordinary costs of running the vehicle during the term of hire except that by the terms of this agreement those costs are payable by the hirer. (Note: the hirer shall as soon as practicable in any event within 24 hours notify the owner of any complaints, defects or failure of the vehicle, or claims against the owner or its agents. If the hirer fails to do so the hirer may be deemed to have waived the same and the company will not be liable for any claims resulting there from).

(c) Any mechanical or towing expenses required for the vehicle must be authorised by the owner prior to the repairs or towing taking place. Failure to authorise these expenses may result in the hirer being held liable for the costs.

(d) The owner shall provide all agents for GO Rentals with updated terms and conditions and vehicle specifications. Any discrepancies regarding the terms and conditions and/or vehicle category must be addressed via original booking agent.

14. MECHANICAL REPAIRS

(a) If the vehicle is damaged or requires repairs or salvage, whether because of an accident or breakdown, the hirer shall advise the owner of the full circumstances by telephone as soon as is practicable, but within a maximum of 12 hours from the time that the hirer has knowledge of the damage or requirement of repairs or salvage. Failure to report an accident or damage within the said time frame could result in the hirer becoming totally liable.

(b) The hirer shall not arrange or undertake any repairs or salvage without The Owner’s prior authority except to the extent that repairs or salvage are necessary to prevent further damage to the vehicle or to other property. Repairs will be approved and reimbursement, where applicable, will be granted provided the hirer was not responsible for the damage. In all cases receipts must be submitted for any repair.

(c) If the vehicle becomes unfit to drive due to a breakdown that was not the fault of the hirer, The Owner will refund to the hirer the rental charges that relate to the period during which the car could not be used. The Owner undertakes to arrange repair or replacement with another vehicle as soon as practicable.

(d) The hirer undertakes not to permit or instruct any person to interfere with any mechanical aspect of the vehicle including, but not limited to, the distance recorder, speedometer, engine, transmission, braking or suspension systems of the vehicle.

15. AA ROADSIDE COVER

All vehicles are registered with the Automobile Association (AA) for 24hr roadside assistance. This service covers the following and the associated costs will be the responsibility of the hirer:- *The vehicle running out of fuel.*Keys being lost or locked inside the vehicle. *Flat batteries as a result of the lights or keys being left on. *A breakdown as a result of damage caused in an accident. All AA non-mechanical call-outs will incur a call out fee to be paid by the hirer directly to the AA by credit card, this includes changing tyres and keys locked in the vehicle. No insurance option covers this fee. If the call out is required by a diagnosed mechanical fault, the AA will process a refund for the call out fee. The AA service operates 24hrs, however for mechanical repairs outside office hours (including weekends and public holidays), some delays may occur.

16. ACCIDENTS

In the event of an accident the hirer shall:

(a) Notify the owner of the full circumstances as soon as practical, but within a maximum of 12 hours from the time that the hirer has knowledge of the damage or requirement of repairs or salvage. Failure to report an accident or damage within the said time frame could result in the hirer becoming totally liable.

(b) Notify the NZ Police, report the accident, request they attend the scene and comply with all laws of New Zealand.

(c) Record full details of all parties, witnesses to and vehicles involved in the accident.

(d) Prepare a written statement of the facts signed by all parties, by completing the forms provided. If agreement cannot be reached, obtain a copy of the Police report.

(e) Contact the nearest GO Rentals branch and make arrangements to complete the necessary insurance documents. Insurance documents must be completed before the end of the hire period specified in clause 3 of this agreement.

(f) Complete all of the above process's, failure to do so will result in a $500 claim handling fee and might result in the hirer becoming totally liable for all costs.

In the event of an accident the hirer shall not:

(a) Make any admission of liability

(b) Arrange or undertake any repairs or salvage without the owner's prior authority except to the extent that repairs or salvage are necessary to prevent further damage to the vehicle or to other property.

In the event that an accident renders the vehicle unfit to drive, the owner will make no refund for the unused hire period (including CDW payment if applicable) and the provision of a replacement vehicle shall be at the owner's sole discretion. The owner shall not be responsible for the cost of transporting the hirer and any accompanying passengers away from the accident location. In the event that the owner decides to offer the hirer an alternative vehicle, the vehicle shall be made available at the closest branch, not delivered to the accident location. The owner reserves the right to provide the replacement vehicle subject to an increased hirer’s liability and/or to decline to offer CDW cover for the replacement vehicle.

17. RETURN OF VEHICLE & TERMINATION OF THE HIRE

The hirer shall, at or before the expiry of the term of hire, return the vehicle (including car keys) to the location specified in clause 3 of the agreement, or obtain The Owner’s consent to the extension of the hire. Changes to the return date and time and/or return branch are subject to vehicle availability and may not always be possible.
If the vehicle is returned to a different location than that specified in clause 3 without The Owner’s prior consent an additional minimum fee of up to $500 may be charged at The Owner’s sole discretion. The vehicle is to be returned in a clean and tidy condition; if not, a NZ$200.00 cleaning fee may apply. The vehicle is to be returned with a full tank of petrol (except where the hirer has a pre-purchased fuel option); if it is not filled with fuel a NZ$25 administration fee will apply in addition to the cost of the fuel.

The Owner shall have the right to terminate the agreement and repossess the vehicle (and for that purpose enter any premises and remove the vehicle) at any time, without notification to the hirer, and the hirer will pay reasonable costs of repossessing the vehicle, including towing charges, in any of the following circumstances:

(a) The hirer is in breach of any material term of this agreement;

(b) The hirer has obtained the vehicle through fraud or misrepresentation;

(c) The payment for the rental is in arrears;

(d) The vehicle appears to be abandoned;

(e) The vehicle is not returned on the agreed return date;

(f) The vehicle is damaged;

(g) The Owner considers, on reasonable grounds, that the vehicle is endangered.

In the event of such termination or repossession the hirer has no right to a refund of any part of the rental charges. The termination of the hire under this clause shall be without prejudice to the other rights of The Owner under this agreement or otherwise.

18. EXCHANGE RATE & CURRENCY FLUCTUATIONS

All transactions under this agreement are conducted in New Zealand dollars. Due to exchange rate fluctuations and bank charges there may be variance between amounts charged and amounts refunded to the hirer’s credit card. The Owner accepts no liability for any such variations.

19. RELEASE AND INDEMNITY OF GO RENTALS

(a) The hirer releases The Owner and its employees and agents from any liability to the hirer, for any loss or damage incurred by the hirer by reason of rental, possession or use of the vehicle.

(b) The hirer hereby indemnifies and shall keep indemnified The Owner and its employees and agents against any claims, demands and expenses (including legal costs) incurred or sustained by the hirer by reason of the hirer’s use and/or possession of the vehicle.

(c) Any indemnity required of the hirer shall not operate to indemnify The Owner in respect any negligent act by The Owner.

20. CANCELLATION POLICY

The cancellation fees that apply to reservations are as follows:
If cancelled 28 days prior to pick-up No Fee.
If cancelled from 27 to 4 days prior to pick-up 10% of Gross Rental.
If cancelled after 72 hours prior to pick-up 50% of Gross Rental.
If cancelled on day of pick up or No-Show 100% of Gross Rental.
If a vehicle is returned early for any reason whatsoever there is no refund available.
Any reservations made on the internet require a 10% deposit at time of booking, this is a non refundable deposit irrespective of the circumstance.

21. RATES / TERMS & CONDITIONS

Are subject to change without notice.

22. NEW ZEALAND PRIVACY ACT

When collecting personal information the Owner complies with the Privacy Act 1993. The Owner will only collect and use personal information in connection with processing your request to hire a vehicle from us. All personal information remains with the Owner and will not be sold, traded or shared with anyone other than our related companies and agents and (as necessary) debt collection agencies. You are entitled to access the personal information the Owner holds about you, and amend it.

Information is correct at time of printing but is subject to change without notice.

IMPORTANT

Please be aware to rent a vehicle with GO Rentals you will require the following:

1. Credit card for security (Debit cards not acceptable).
2. Full clean driving license (Non English license will need translation).
3. You must be over 21 years of age.