Download terms & conditions
Last updated August 16, 2013
Go Rentals Terms & Conditions
The Rental Contract comprises of the Rental Agreement (clauses 1-7) which specifies the hirer details as well as the Terms and Conditions (clauses 8-24) The Rental Contract is made on the date specified between GO Rentals Ltd (herein referred to as "the Owner") and the Hirer (herein referred to as "the hirer") whose particulars are recorded in the Rental Agreement. It is hereby agreed as follows:
8. VEHICLE RENTAL DESCRIPTION
The Owner will let and the Hirer will take the motor vehicle (herein referred to
as "the vehicle"), details of which are described in the Rental Agreement.
9. DURATION OF HIRE / AMENDMENTS TO HIRE
(a) The term of hire shall commence and cease at the time and dates specified in
the rental agreement. Vehicle charges are on a 24 hour basis. The first hour of
late return is free, thereafter a full day’s hire applies.
(b) Rates and conditions written in our printed material or published on our website
are correct at the time of publishing and are subject to change without notice.
However (subject to changes in legislation or errors) the Owner will not alter rates
applicable to your rental once the booking has been confirmed, unless a booking
is amended by the Hirer.
(c) All amendments are subject to approval by the owner. One amendment is permitted
at no cost. Subsequent amendments will be charged at a rate of $25 and is at the
discretion of the owner. If a reservation amendment occurs and the hire period is
reduced and or drop off location altered, the rate may be recalculated. Rate recalculations
are based on the current applicable rate for the vehicle
(d) Should the Hirer decide to voluntarily downgrade their vehicle type from the
category booked, they will not be entitled to a refund.
(e) The Owner must authorise any rental extension beyond that specified in
the rental agreement prior to return of the vehicle. All extensions are subject
to availability and must be requested at least 72 hours prior to the original drop
off date on the rental agreement, where possible the Owner will oblige. Failure
to comply will result in a minimum penalty fee of $500 to the Hirer for the unauthorised
extension in addition to the current daily rental rate.
(f) The Owner reserves the right to charge a minimum relocation fee of $500 to the
Hirer if the vehicle has been returned to a different location than what was agreed.
10. PERSONS WHO MAY DRIVE THE VEHICLE
(a) The vehicle may be driven during the period of hire, only by the names of the
Authorised Drivers or the Hirer on the rental agreement and only if they are over
21 years of age at the time of this agreement and hold a current and valid full
driver's license appropriate for the vehicle, which must be presented to the Owner
at time of pick up.
(b) If the license is not printed in English it must be accompanied by an accredited
English translation which is to be provided to the owner. Please note a restricted
New Zealand license will be accepted however the Authorised Driver agrees to be
bound by those restrictions and is aware insurance can be voided if restrictions
are not adhered to.
(c) A $10 fee applies to each and every extra driver on the agreement after the
11. OBLIGATIONS OF THE HIRER
(a) The Hirer shall ensure that all reasonable care is taken in handling and parking
the vehicle and that it is left securely locked when not in use.
(b) The Hirer shall ensure that the recommended levels are maintained with respect
to the water in the radiator and battery of the vehicle, the oil and the tyre pressures
of the vehicle.
(c) Smoking and or animals are not permitted in the vehicle at any time. The Owner
reserves the right to charge a minimum vehicle grooming fee of $200 in the case
of failure to comply with these policies
(d) It is the Hirer’s responsibility to be aware of and act in compliance with all
the New Zealand Transport Agency rules and regulations.
(e) The child restraint law stipulates that children under 7 years of age must be
properly restrained in an approved child restraint. It is the hirer’s responsibility
to ensure the child restraint is installed correctly in the vehicle.
(f) The Hirer is responsible for the cost of fuel used during the hire. If the Hirer
elects to take the fuel purchase option at the start of the hire, no refund is made
for remaining fuel on return of the vehicle. If the fuel purchase option has not
been taken at the start of the hire, then the vehicle should be returned with a
full tank, otherwise a $25 refuelling fee applies. The Hirer is absolutely liable
for the cost to refuel the vehicle and the refuelling surcharge. Please note all
vehicles will be re-fuelled on return and vehicles requiring more than $3 of fuel
will be subject to the refuelling fee.
(g) All Authorised Drivers are bound by the terms and conditions of the hire and
must carry their driver’s license with them when driving.
(h) For any new damage to the vehicle or its accessories or spare parts, the Hirer
must notify the Owner of the full circumstances of the damage as soon as practical
but within a maximum of 12 hours from the time the Hirer has knowledge of the damage.
All necessary paper work required by the Owner must be completed by the Hirer before
the termination of the hire. Failure to do so will result in a $500 fee and the
possibility of the Hirer being fully liable for the damage.
(i) If there is a defect or mechanical failure of the vehicle during the hire, the
Hirer must notify the Owner within 12 hours. If the Hirer fails to notify the Owner
within this time then the Hirer waivers the Owners obligations to investigate the
issue of which the Hirer will be liable for any resulting damage.
(j) The Hirer shall ensure that a copy of this agreement is kept in the vehicle
throughout the term of the hire and produced without delay for inspection on demand
by an enforcement officer.
12. OWNER'S OBLIGATIONS
(a) The Owner shall supply the vehicle in a safe and roadworthy condition, up to
current Certificate of Fitness standards.
13. 24 HOUR MECHANICAL BREAKDOWN ASSISTANCE
All vehicles are registered with the Automobile Association (AA) for 24hr roadside
assistance. This service covers all Mechanical and Non-Mechanical breakdowns.
(a) All Mechanical breakdowns are covered by the Owners relevant Roadside Assistance
program and include the following;
- Engine faults
- Electrical faults
- Cooling system
- Vehicle recovery
(b) All Non-Mechanical breakdowns are subject to the relevant call out fees charged
by the AA to the Hirer and include but are not limited to the following;
- Out of fuel / incorrect fuelling of the vehicle.
- Wheels and tyres
- Keys being lost or locked inside the vehicle.
- Flat batteries as a result of the lights or keys being left on.
- A breakdown as a result of damage caused in an accident, including salvage.
14. MECHANICAL REPAIRS
a) If warning lights appear in the vehicle the driver must cease driving as soon
as practical and;
- Contact the AA for assistance.
- Inform the Owner immediately.
(b) If the vehicle becomes unfit to drive due to a breakdown that was not the fault
of the Hirer, the Owner will refund to the Hirer the rental charges that relate
to the period during which the car could not be used. The Owner will undertake to
arrange the repair or replacement with another vehicle as soon as practicable.
(c) If there is a defect or mechanical failure of the vehicle during the hire, the
Hirer must notify the Owner immediately. If the Hirer fails to notify the Owner
then the Hirer waivers the Owners obligation to investigate the issue of which the
Hirer will be liable for any resulting damage.
(d) The Hirer shall not arrange or undertake any repairs without the Owner’s prior
authority except to salvage the vehicle to prevent further damage to the vehicle
or to other property. If the Hirer has had to pay to salvage the vehicle, the Hirer
must inform the Owner within a maximum 12 hour period or forfeit the right to seek
reimbursement of the salvage costs.?
(e) If any repairs are required whereby the Owner has authorised then but the Hirer
is not liable for the repairs, the Hirer will be reimbursed once the invoice or
receipts have been provided to the Owner.
(f) The Hirer is not permitted to instruct any person to interfere with any mechanical
aspect of the vehicle including, but not limited to, the distance recorder, speedometer,
engine, transmission, braking or suspension systems of the vehicle.
15. ACCIDENTS & NEW DAMAGE
(a) In the event of an accident or new damage the Hirer must:
- Notify the Owner of the full circumstances as soon as practical, but within a maximum
of 12 hours from the time that the Hirer has knowledge of the damage or requirement
of repairs or salvage.
- Notify the NZ Police and request they attend the scene to determine liability.
- Where possible, take some photos of the accident site and the damaged vehicles.
- If the Police could not attend, call into the closest Police station to report the
incident and obtain a report.
- The Hirer must not make any admission of liability
- Complete the forms provided in your Rental Contract folder to record the full details
of all parties including witnesses and the vehicles involved in the accident along
with your written statement and diagram of the accident circumstances.
- Contact the nearest GO Rentals branch and make arrangements to complete the necessary
insurance documents. Insurance documents must be completed before the end of the
hire period specified in clause 3 of this agreement. b) Damage includes any and
all damage to third party property, damage to the rented vehicle including tyres,
windscreens, towing and recovery costs, theft, fire, break-in or vandalism.
(c) During the hire period the Collision Damage Waiver (CDW) can only be used once
for the damage that has occurred first. Once the CDW is used Your Insurance Excess
reverts to the Standard Insurance Excess. Also the additional benefits of CDW no
(d) In the event a vehicle is replaced due to damage the CDW is not transferable
to the replacement vehicle.
(e) Your Insurance Excess (clause 6) is applicable regardless of who is at fault
and must be paid at the time the accident is reported, not at the completion of
the rental. Your Insurance Excess will be refunded only if the Owner is successful
in recovering the full cost of the damages from the third party. Please note that
third party claims can take many months to resolve.
(f) The Hirers assistance maybe required if liability is being disputed by the at
fault party, which means you may be required to attend a disputes tribunal hearing
in person or via telephone conference.
(g) Where the car has been returned outside of office hours, the Hirer shall remain
liable for any damage to the vehicle until it has been uplifted and checked by the
Owner (including after it has been cleaned sufficiently to expose any new damage).
(h) Under body and roof damage to a vehicle is not covered by insurance therefore
the Hirer will be notified via email summarising the repair costs and will be charged
(i) The Owner reserves the right to charge a minimum $2000 fee in addition to any
other costs if the vehicle including its accessories and spare parts is damaged
as a result of submersion in water, including crossing creeks, rivers, flooded fords,
salt water or on beaches.
(j) The Hirer shall not arrange or undertake any repairs without the Owner’s prior
authority except to salvage the vehicle to prevent further damage to the vehicle
or to other property. If the Hirer has to pay to salvage the vehicle, the Hirer
must inform the Owner within a maximum 12 hour period or forfeit the right to seek
reimbursement of the salvage costs.
(k) If any repairs are required whereby the Owner has authorised them, but the Hirer
is not liable for the repairs, the Hirer will be reimbursed once the invoice or
receipts have been provided to the Owner.
(l) Failure to advise of an accident or new damage and complete the relevant claim
forms prior to the termination of the hirer will incur a $500 claim handling fee
and can result in the hirer becoming fully liable for all costs.
(m) Any events excluded in clause 16.2 are not covered by insurance therefore the
Hirer will be fully liable for all costs associated with the event.
(n) If the vehicle is rendered unfit to drive after an accident, the Owner is not
obliged to make any refund for the unused hire period (including Collision Damage
waiver (CDW) payment if applicable) and the provision of a replacement vehicle shall
be at the Owner’s sole discretion. The Owner shall not be responsible for the cost
of transporting the Hirer and any accompanying passengers away from the accident
location. In the event that the Owner decides to offer the Hirer an alternative
vehicle, the vehicle shall be available at the nearest branch of the owners business
not delivered to the accident location. The Owner reserves the right to provide
the replacement vehicle subject to an increased Hirer’s liability and/or to decline
to offer CDW for the replacement vehicle.
(o) The Hirer shall be obligated to accept a quotation for repairs as proof of quantum
for the damages caused to the Owners vehicle.
(a) The Hirer is liable for:
- Any loss of, or damage to, the vehicle and its accessories;
- Any consequential damage, loss or costs incurred by the owner, including salvage
costs, loss of ability to re-hire and loss of revenue; and
- Any loss of, or damage to, vehicles and property of third parties, arising during
the term of hire.
(b) The Hirer agrees to release and indemnify the Owner from and against all actions,
claims, demands, losses, damages, costs, expenses, harm or other misadventure which
the Hirer may suffer or incur or become liable for as a result of the use or misuse
of the vehicle.
All Insurance is subject to the Insurance Exclusion in 16.2
(a) Motor vehicle insurance is offered by the Owner but the Hirer may make his or
her own insurance arrangements provided these are approved by the Owner prior to
the pick-up date in clause 3. If the Owner is not satisfied that the Hirer’s insurance
is comparable with the Owners insurance cover, the Owner may decline to hire the
(b) If the Hirer elects to use the Owners’ insurance, any person named in the Rental
Agreement as a person permitted to drive the vehicle is, subject to the terms and
condition of this agreement.
(c) The Hirer’s liability is covered by the Owner’s insurance as set out in the
sub-clauses 16.a (i), 16.a (ii) and 16.a (iii) to a maximum of$1,000,000. This clause
does not apply if the Hirer rejects the Owner’s insurance.
(d) The Hirer’s liability for damage applies in respect of each separate accident
or new damage, not each rental.
(e) If the Hirer elects to use the Owners insurance the excess payable by the Hirer
is the Standard Insurance Excess in clause 6 and is payable for each and every new
damage involving the vehicle, unless the Hirer elects to purchase Collision Damage
(f) The Hirer may purchase CDW to reduce the Standard Insurance Excess payable by
the Hirer under the Owners’ insurance cover. If the Hirer elects to purchase CDW,
the Hirer will pay the daily CDW rate described in clause 4 for the Hire Period.
(g) In the event a vehicle is replaced the CDW is not transferable to the replacement
(h) During the hire period the CDW can only be used once for the damage that has
occurred first. Once the CDW is used Your Insurance Excess reverts to Standard Insurance
Excess in clause 6. Also the additional benefits of CDW no longer apply.
16.2 INSURANCE EXCLUSIONS
Insurance is void in the following events therefore the Hirer will be fully liable
for all costs associated with the event:
(a) The driver of the vehicle is under the influence of alcohol or any drug that
affects their ability to drive the vehicle.
(b) The vehicle is in an unsafe or un-roadworthy condition that arose during the
course of the hire and that caused or contributed to the damage or loss, and the
Hirer or driver was aware or ought to have been aware of the unsafe or un-roadworthy
condition of the vehicle.
(c) The vehicle is driven by any person not named under Clause 2 of this rental
(d) The vehicle is operated by any person who at the time drives the vehicle is
disqualified from holding or has never held a driver's license appropriate for that
(e) The vehicle including its accessories and spare parts is wilfully or recklessly
damaged by the Hirer or any person named under Clause 2 of this agreement, or driving
the vehicle under the authority of the hirer, or is lost as a result of the wilful
or reckless behaviour of the hirer or any such person. (Note: Damage to tyres, rims,
burning out a clutch and any damage arising from using the vehicle to propel any
other vehicle are regarded as wilful or reckless damage).
(f) The vehicle is operated on any of the following roads: Ball Hutt Road (Mt Cook),
Skippers Road (Queenstown), Ninety Mile Beach (Northland), all roads north of Colville
(Coromandel Peninsula), or any unformed road including any beach.
(g) At any time when the vehicle was operated beyond the term of the Rental Agreement
or any unauthorised extension of the term, or at any other time or in any other
circumstances notified by the owner to the hirer.
(h) The driver, or a person under the Hirer’s authority or control commits a traffic
offence while driving the vehicle.
(i) At any time when the vehicle is loaded or is being loaded in excess of the manufacturer's
(j) The vehicle, property or any other vehicle is damaged in circumstances which
are illegal in New Zealand.
(k) The vehicle including its accessories and spare parts is damaged as a result
of submersion in water, including crossing creeks, rivers, flooded fords, salt water
or on beaches.
(l) The vehicle including its accessories and spare parts is damaged as a result
of incorrect fitting or use of snow chains or ski/snowboard racks or bicycle racks.
(m) The vehicle including its accessories and spare parts is damaged by any item
carried inside or outside the vehicle, such as a surfboard or bicycle.
(n) The Hirer does not report, to the Owner, an accident or damage to the vehicle
within 12 hours of the incident occurring, unless extenuating circumstances make
this not practical.
(o) Continuing to drive a vehicle if a warning light appears causing more damage
to the vehicle.
(p) Costs to replace keys which have been lost or the retrieval of keys which have
been locked inside a vehicle.
(q) Tyres and windscreens are not covered unless a GOLD Collision Damage Waiver
(CDW) is purchased.
(r) In the event of a single vehicle accident, the Hirer is aware that they are
liable for any salvage and recovery costs of the vehicle.
(s) Hirer’s Personal belongings are not covered.
(t) The incorrect filling of fluid or fuel tanks.
(u) Allow any person to smoke in the vehicle or to transport animals.
(v) Recovery of a vehicle which has become bogged or immovable.
(w) Cost of repair or replacement of other products in clause 4
(x) Damage to the under body or roof of a vehicle.
(y) It is agreed between the Owner and the Hirer that section 11 of the insurance
Law Reform Act 1997 shall apply with respect to these exclusions as if this clause
constituted a contract of insurance. The Hirer acknowledges that by signing this
agreement that the Hirer is aware of all these exclusions.
(z) Failure to advise of an accident or new damage and complete the relevant claim
forms prior to the termination of the hirer
17. TOLL NOTICES & INFRINGEMENT FEES
a) In the event that the Owner receives an Unpaid Toll Notice relating to the period
the vehicle was on hire, GO Rentals will pay the outstanding toll fees on behalf
of the hirer and an Administration fee of $25 will be charged per notice in addition
to the toll fees.
(b) In the event the Owner receives an infringement notice of a speeding, parking
or other traffic infringement relating to the period the vehicle was on hire, the
- The Owner will notify and provide the Hirer details of the infringement notice as
soon as is practical.
- Provide the necessary information to the relevant authority for such notices to
be directed to the Hirer.
- An administration fee of $50 will be charged to the Hirer for transfer of liability
of the notice to the Hirer.
- The Hirer has the right to challenge, complain about, query or object to the alleged
offence to the issuing enforcement authority.
- The Hirer has the right to seek a court hearing within 56 days from the date of
issue of the infringement notice or 28 days from the date of issue of the reminder
18. PAYMENTS BY HIRER
(a) The Hirer shall pay the Owner the agreed sum specified in clause 5 of the rental
agreement prior to pick up or on pick up.
(b) The Hirer is liable for any damage or missing accessories. The replacement cost
will be based on the current retail replacement value at the time of loss.
(c) Your Insurance Excess or CDW (clause 6) is applicable regardless of who is at
fault and must be paid at the time the accident is reported, not at the completion
of the rental. Once the CDW is used for your first accident Your Insurance Excess
reverts to the Standard Insurance Excess stated in clause 6.
(d) Any events excluded in clause 16.2 are not covered by insurance therefore the
Hirer is fully liable for all costs associated with the event.
(e) In addition to the payment specified in clause 18.a to 18.d, the Hirer acknowledges
that they shall be liable to pay the Owner any applicable additional fees these
include, but are not limited to:
- $50 Admin fee per Speeding, Parking or Traffic Infringement
- $25 Admin fee per Toll notice in addition to the toll costs.
- $10 Additional Driver fee per driver added.
- $25 Refuelling fee plus the cost of fuel if the vehicle is returned not full.
- Minimum $500 Unauthorised Extensions fee in addition to the current daily rental
- Minimum $500 Relocation fee for dropping off to a different location.
- $500 Claim Handling fee for failure to advise of an accident or new damage and complete
the relevant claim forms prior to the termination of the hirer.
- The owner reserves the right to charge a minimum $2000.00 Water/sand damage fee
in addition to any other costs if the vehicle including its accessories and spare
parts is damaged as a result of submersion in water, including crossing creeks,
rivers, flooded fords, salt water or on beaches
- Minimum $200 Grooming fee for vehicle's interior if the vehicle is returned in an
excessively dirty condition that requires extra cleaning or deodorizing.
(f) The Owner will deduct the charges set out in clauses 18a – 18e from the Hirer’s
credit card during or after the term of Hire is completed, or the Hirer may pay
such charges as agreed with the Owner, such choice to be at the Owner’s sole discretion.
(g) The Hirer expressly and irrevocably authorises the Owner to deduct all charges
determined by the Owner in its sole discretion to be payable under this Rental Contract
from the Hirer’s credit card and such authority shall not be revoked without the
prior written approval of the Owner.
(h) The Hirer agrees that in the event of a dispute arising as to whether a fee
has been appropriately charged to the Hirer’s credit card, the Hirer will not seek
to have the charge on the Hirer’s credit card reversed, but will rather contact
the Owner directly to discuss whether the charge has been applied in error.
(i) If the Hirer fails to pay any money due under or in connection with the Rental
Agreement within 14 days of the date by which the Hirer was required to pay the
money, the Owner may, without prejudice to any other rights or remedies the Owner
may have or be entitled to, charge the Hirer and the Hirer must pay all additional
costs as outlined. (a) interest at 10% (compounded daily) on the total amount owing
from the expiry of 14 days from the date on which the Hirer was required to pay
the money to the date of payment; (b) All costs for the collection of any unpaid
money by a debt collection agency or other external or legal agency will be at the
Most major Credit Cards including VISA, MasterCard, American Express, and Diners
are accepted. However, we do not accept prepaid Visa or MasterCard or Debit cards
19. USE OF THE VEHICLE & ADDITIONAL ITEMS
The hirer must not use or permit the vehicle to be used for carriage of passengers
for the hire or reward unless the vehicle is hired with the knowledge of the Owner
for use in a passenger service licensed under Part 4a of the Land Transport Act
The hirer must not:
(a) Assign, sublet or hire the vehicle to any other person.
(b) Allow the vehicle to be operated outside his or her authority.
(c) Operate the vehicle or permit to be operated, in circumstances that constitute
an offence by the driver against sections 56, 57 and 58 of the Land Transport Act
(d) Operate the vehicle or allow it to be operated in any race, speed test, rally
(e) Operate the vehicle or permit it to be operated in breach of the Land Transport
Act 1998, the Traffic Regulations Act 1976, the Transport Act 1962, or any other
Act, regulations, or by laws relating to road traffic.
(f) Operate the vehicle or allow it to be operated for the transport of more than
the number of passengers or more than the gross vehicle mass specified in the certificate
of loading for the vehicle.
(g) Drive or allow the vehicle to be driven, by any person if at the time of his
or her driving the vehicle, is not the holder of a current driver's license appropriate
for the vehicle, or permit the vehicle to be driven by any person who is not an
Authorised Driver named on the rental agreement overleaf.
(h) Operate the vehicle or allow it to be operated to tow or propel any other vehicle,
except any luggage trailer supplied by the owner.
(a) Due care should be taken with any accessory while rented from the owner. Do
not leave GPS unit in sight when the vehicle is unattended.
(b) The Owner is not responsible for any harm, damage, loss or misadventure that
occurs as a result of the use or misuse of any accessories on hire.
(c) The Hirer agrees to follow all safety and usage guidelines provided by the manufacturer
and the Owner.
(d) The Hirer is liable for any damaged or missing accessories. The replacement
cost will be based on the current retail replacement value at the time of loss.
(a) A bond is only taken when you elect to take the Standard Insurance option. The
applicable bond that will be authorised to your credit card on pick up is the equivalent
of Your Insurance Excess specified in clause 6 of your rental contract.
(b) The bond is fully refundable provided the vehicle is returned on time to the
correct location clean and tidy, undamaged and with a full fuel tank (unless the
hirer has a pre-purchased fuel option).
(c) The Owner reserves the right to bank the bond after the termination of the rental
period to cover the cost of un-notified infringements or damage to third party vehicles
or their property.
(d) Where a third party causes damage, the Hirer is liable for damages as specified
in their rental agreement. As insurance is not compulsory in New Zealand there is
no guarantee that these damages will be recovered, therefore the bond may be banked
and not refunded.
(e) A bond shall be taken for each accident. In the event of a replacement vehicle
being dispatched, the bond will revert back to the Standard Insurance Excess irrespective
of the purchase of CDW.
(f) A debit card or Visa debit card is not sufficient for bond and/or security.
21. RETURN OF VEHICLE & TERMINATION OF THE HIRE
(a) Should the Hirer decide to voluntarily return the vehicle (including car keys)
and accessories to the location specified in clause 3 of the agreement prior to
the expiry of the hire term, the Hirer will not be entitled to a refund.
(b) The Owner must authorise any rental extension beyond that specified in the rental
agreement prior to return of the vehicle. All extensions are subject to availability
and must be requested at least 72 hours prior to the original drop off date on the
rental agreement, where possible the Owner will oblige. Failure to comply will result
in a minimum Unauthorised Extension fee of $500 in addition to the current daily
(c) The Owner reserves the right to charge a minimum Relocation fee of $500 if the
vehicle has been returned to a different location than what was agreed.
(d) The Owner shall have the right to terminate the agreement and repossess the
vehicle (and for that purpose enter any premises and remove the vehicle) at any
time, without notification to the Hirer, and the Hirer will pay reasonable costs
of repossessing the vehicle, including towing charges, in any of the following circumstances:
- The Hirer is in breach of any material term of this agreement;
- The Hirer has obtained the vehicle through fraud or misrepresentation;
- The payment for the rental is in arrears;
- The vehicle appears to be abandoned;
- The vehicle is not returned on the agreed return date;
- The vehicle is damaged;
- The Owner considers, on reasonable grounds, that the vehicle is endangered.
In the event of such termination or repossession the Hirer has no right to a refund
of any part of the rental charges. The termination of the hire under this clause
shall be without prejudice to the other rights of the Owner under this agreement
22. EXCHANGE RATE & CURRENCY FLUCTUATIONS
All transactions under this agreement are conducted in New Zealand dollars. Due
to exchange rate fluctuations and bank charges there may be variance between amounts
charged and amounts refunded to the Hirer’s credit card. The owner accepts no liability
for any such variations.
23. RELEASE AND INDEMNITY OF GO RENTALS
(a) The Hirer releases the Owner and its employees and agents from any liability
to the hirer, for any loss or damage incurred by the hirer by reason of rental,
possession or use of the vehicle.
(b) The Hirer hereby indemnifies and shall keep indemnified the Owner and its employees
and agents against any claims, demands and expenses (including legal costs) incurred
or sustained by the Hirer by reason of the hirer’s use and/or possession of the
(c) Any indemnity required of the Hirer shall not operate to indemnify the Owner
in respect of any negligent act by the Owner.
24. CANCELLATION POLICY
The cancellation fees that apply to reservations are as follows:
(a) If cancelled 28 days prior to pick-up: No Fee.
(b) If cancelled from 27 to 4 days prior to pick-up: 10% of Gross Rental.
(c) If cancelled after 72 hours prior to pick-up: 50% of Gross Rental.
(d) If cancelled on day of pick up or No-Show: 100% of Gross Rental.
If a vehicle is returned early for any reason whatsoever there is no refund available.
Any reservations made on the internet require a 10% deposit at time of booking;
this is a non-refundable deposit irrespective of the circumstance.
RATES / TERMS & CONDITIONS
Are subject to change without notice.
NEW ZEALAND PRIVACY ACT
When collecting personal information the owner complies with the Privacy Act 1993.
The Owner will only collect and use personal information in connection with processing
your request to hire a vehicle from us. All personal information remains with the
Owner and will not be sold, traded or shared with anyone other than our related
companies and agents and (as necessary) debt collection agencies. You are entitled
to access the personal information the Owner holds about you, and amend it.
Information is correct at time of printing but is subject to change without notice.