GO Rentals was today revealed as the winner of the Canstar Blue Customer Satisfaction Award in the car hire category, receiving a maximum of five stars across every measurement rated, beating out all major brands as the first independent car hire company to win the award in eight years.
Canstar Blue researches compares and rates products and services according to customer satisfaction across categories including banking, telecommunications, appliances, electronics, utilities, travel, and FMCG. Results are freely available to consumers who are encouraged to use the ratings as a guide to product excellence.
GO Rentals was rated alongside Apex, Avis, Budget, Hertz, Thrifty, Europcar, and Jucy, in six categories – customer service, booking process, value for money, availability of vehicles, transparency of costs and fees, and overall satisfaction.
Customer service was identified as a key driver of overall satisfaction and for GO Rentals it represented the majority of influence (23%), an insight that GO Rentals Managing Director James Dalglish says is intrinsic to the way the company does business.
“We are incredibly proud to be accepting this year’s Canstar Blue Award, particularly as it recognises the commitment we have made as a company, to provide our customers with the best possible customer experience in the rental industry,” said Mr Dalglish. “In recognition of our amazing teams on the ground, I’d like to dedicate this award to them and our loyal customers”
Canstar General Manager, Jose George said of the GO Rentals win, “Making a customer feel appreciated and delivering great customer service remain the foundations of customer satisfaction and GO Rentals has successfully focussed on these values. This award is well deserved. Congratulations and well done.”
Launched in 1999, GO Rentals started with only a handful of vehicles and one location. 19 years later, GO Rentals has a fleet of over 3,000 vehicles and eight locations around New Zealand, and more than half a million happy travelers driving GO Rentals vehicles in the past three years.
The full range of results can be viewed at https://www.canstarblue.co.nz/travel/hire-cars/
About GO Rentals:
GO Rentals is a Kiwi-owned and operated car rental company. As trusted local experts with 24 years of experience in the travel industry, their focus on technology, innovation, and visitor experience has seen them grow from a small family-owned business to a multi-award winning national brand.
Kiwi consumers acknowledged GO Rentals as New Zealand’s favourite car rental provider in 2023. GO Rentals was the clear winner of Canstar Blue’s award for Most Satisfied Customers being the only company to earn a top 5-Star award for Overall Satisfaction.