Before you book What do your rental car rates include? How can I pay for my rental car? Do I have to pay a deposit when booking? Can I hire a car if I don’t have a credit card? View all questions
Ahead of your trip How can I make changes to my reservation? What will I need to bring when I collect my hire car? If I pick up my vehicle out of hours, what is the pick-up process? How do we arrange to get picked up by the airport shuttle once we arrive? View all questions
On the road Can I extend my hire? What do I do if I have an accident? If I’m involved in an accident, where can I download the insurance claim forms? What happens if I breakdown? View all questions
After your journey If I return the car early, will I get a refund? What if I’m running late and can’t return the car at the stated time on the contract? What happens if I’m running late and return my car without a full tank of petrol? I've forgotten to pay a toll during my trip - what happens now? View all questions
Account and app How do I add an existing booking to the app? Where can I download the app? The app says I've been inactive, what should I do? View all questions
Auckland City What is the walking distance from Auckland CBD to your branch? What are Auckland City branch hours? What happens if I need to pick up or drop of my rental car in Auckland out of hours? Where can I find special deals on car rental in Auckland? View all questions
Auckland Airport How long does it take to get to the Auckland Airport branch from the airport? What is the walking distance from Auckland Airport to your branch? What are Auckland Airport branch hours and what is the after-hours process? How do I book my free shuttle from Auckland Airport to your branch? View all questions
Wellington Airport What are Wellington branch hours and what is the after-hours process? How long will it take me to get into town from the branch? Where can I find special deals on car rental in Wellington? Do you offer one-way car hires from Wellington Airport? View all questions
Christchurch Airport How long does it take to get to the Christchurch branch from the airport? What is the walking distance from Christchurch Airport to your branch? What are Christchurch branch hours? How do I book my free shuttle from Christchurch Airport to your branch? View all questions
Dunedin Airport Is the Dunedin branch located inside the airport terminal? What are Dunedin branch hours and what is the after-hours process? Where can I find special deals on car rental in Dunedin? Do you offer one-way car hires from Dunedin Airport? View all questions
Queenstown Airport What is the walking distance from Queenstown Airport to your branch? What are Queenstown branch hours and what is the after-hours process? Is there a shuttle service that runs from Queenstown Airport to your branch? Where can I find special deals on car rental in Queenstown? View all questions
Drive Safe What's different about driving in New Zealand? What’s the NZ road code? What’s the official New Zealand Road Code? Lear more