Before you book
- What do your rental car rates include?
- How can I pay for my rental car?
- Do I have to pay a deposit when booking?
- Can I hire a car if I don’t have a credit card?
Help
We're here for you
every step of the way
so you have the freedom to enjoy the journey
Can’t find the help you’re looking for? Can’t find the help?
Ahead of your trip
- How can I make changes to my reservation?
- What will I need to bring when I collect my hire car?
- If I pick up my vehicle out of hours, what is the pick-up process?
- How do we arrange to get picked up by the airport shuttle once we arrive?
On the road
- Can I extend my hire?
- What do I do if I have an accident?
- If I’m involved in an accident, where can I download the insurance claim forms?
- What happens if I breakdown?
After your journey
- If I return the car early, will I get a refund?
- What if I’m running late and can’t return the car at the stated time on the contract?
- What happens if I’m running late and return my car without a full tank of petrol?
- I've forgotten to pay a toll during my trip - what happens now?
Account and app
- What can I do in the GO Rentals App?
- How do I add an existing booking to the app?
- Where can I download the app?
- The app says I've been inactive, what should I do?
Auckland City
- What is the walking distance from Auckland CBD to your branch?
- What are Auckland City branch hours?
- What happens if I need to pick up or drop of my rental car in Auckland out of hours?
- Where can I find special deals on car rental in Auckland?
Auckland Airport
- How long does it take to get to the Auckland Airport branch from the airport?
- What is the walking distance from Auckland Airport to your branch?
- What are Auckland Airport branch hours and what is the after-hours process?
- How do I book my shuttle from Auckland Airport to your branch?
Waiheke
- Is your Waiheke branch located inside the ferry terminal?
- What are your Waiheke branch hours and what is the after-hours process?
- Where can I find special deals on car rental on Waiheke Island?
- What will I need to bring with me when I rent a car from Waiheke Island?
Wellington Airport
- What are Wellington branch hours and what is the after-hours process?
- How long will it take me to get into town from the branch?
- Where can I find special deals on car rental in Wellington?
- Do you offer one-way car hires from Wellington Airport?
Nelson Airport
- Is the Nelson branch located inside the airport terminal?
- What are your Nelson branch hours and what is the after-hours process?
- Where can I find special deals on car rental in Nelson?
- Do you offer one-way car hires from Nelson Airport?
Christchurch Airport
- How long does it take to get to the Christchurch branch from the airport?
- What is the walking distance from Christchurch Airport to your branch?
- What are Christchurch branch hours?
- How do I book my shuttle from Christchurch Airport to your branch?
Queenstown Airport
- What is the walking distance from Queenstown Airport to your branch?
- What are Queenstown branch hours and what is the after-hours process?
- Is there a shuttle service that runs from Queenstown Airport to your branch?
- Where can I find special deals on car rental in Queenstown?
Dunedin Airport
- Is the Dunedin branch located inside the airport terminal?
- What are Dunedin branch hours and what is the after-hours process?
- Where can I find special deals on car rental in Dunedin?
- Do you offer one-way car hires from Dunedin Airport?
GO Tesla
- What happens if I lose the Key card?
- What do I do if I run out of battery?
- Can I use the Tesla Supercharger network to charge the Tesla Model 3 and Tesla Model Y?
- How will I be billed for using the Tesla Supercharging network?
BYD Atto 3
- How to use the BYD Atto 3 keys?
- How to start the BYD Atto 3?
- Does the BYD Atto 3 have regenerative braking?
- What is regenerative braking?
CarbonClick
- Who is CarbonClick?
- What does carbon offsetting do?
- What are carbon credits?
- Where does the money go?
Drive Safe
- What’s different about driving in New Zealand?
- What’s the NZ road code?
- What’s the official New Zealand Road Code?
