Canstar Blue Award Winners
Canstar Blue researches compares and rates Kiwi's satisfaction across a range of categories. The results are used to help consumers make informed purchasing decisions
Winners in 2018 & 2020 for Most Satisfied Customers in the Hire Car category we are proud to be recognised for our world class customer service. With 5 out of 5 stars across all six categories in both years we are delighted that our staff’s passion for delivering outstanding customer service is reflected in the results.
Learn more at canstarblue.co.nz
New Zealand Tourism Awards Winner
The New Zealand Tourism Awards celebrate success and provide a benchmark for excellence in the tourism industry. In September 2018, GO Rentals were announced as the winners of the ServiceIQ Visitor Experience Award, recognising us as an organisation that is driving value through an outstanding visitor experience.
Not only being announced as a finalist, but also winning the award shows that we are focused on providing customers with a consistently excellent end-to-end experience. Regarding our win, the judges commented that GO has done a phenomenal job gearing everything it does towards delivering a world-class experience.
Learn more at nztourismawards.org.nz
Qualmark is New Zealand tourism’s official quality assurance organisation, providing a trusted guide to quality travel experiences. In 2017, GO Rentals achieved Qualmark Gold which recognises the best sustainable tourism businesses in New Zealand, with the delivery of exceptional customer experiences an integral part of everything they do.
A Gold Sustainable Tourism Award identifies those businesses leading the way in making the New Zealand tourism industry a world class sustainable visitor destination. When you see a business displaying the Qualmark Gold symbol you can be assured that the business has met stringent quality, environmental, economic, social and health & safety criteria - earning New Zealand tourism’s official quality mark.
Learn more at qualmark.co.nz
The Tiaki Promise is a commitment to care for New Zealand, now and for future generations. Tiaki means ‘to care and protect’ in Te Reo Māori, and GO Rentals has pledged to support the five key promises of the initiative: to drive carefully, be prepared, show respect, protect nature and keep NZ clean.
New Zealand is precious and everyone who lives and travels here has a responsibility to look after it. We believe it is up to us to act as guardians of this beautiful country and by following the Tiaki Promise, you are making a commitment to New Zealand.
Learn more at tiakinewzealand.com
Tourism Industry Association Member
The Tourism Industry Association (TIA) is the largest representative body of tourism operators in New Zealand. It is a membership-based and private sector trade organisation with about 1500 members who collectively make up 85% of the country's tourism turnover and has a constant vision to lead and support a vital and healthy visitor economy.
Being a part of the TIA means we are always up to date with what’s going on in the tourism world, so we can provide the best experience possible for our customers.
Learn more at tia.org.nz
The Tourism Export Council
The Tourism Export Council of New Zealand is a trade association that represents the interests of the New Zealand inbound tourism industry. Its membership includes inbound tour operators and attraction, activity, accommodation and transport suppliers. Today, its members collectively handle most of New Zealand’s holiday visitor arrivals.
The Tourism Export Council of New Zealand plays a vital and supportive role in the expansion of New Zealand tourism and we share their mission and commitment to uphold the best quality standards throughout the tourism industry in New Zealand.
Learn more at tourismexportcouncil.org.nz
The Rental Vehicle Association
The Rental Vehicle Association is the voice of the Vehicle Rental and Leasing industry in New Zealand and represents the interests of operators who hire or lease passenger vehicles, minibuses, vans, coaches, trucks, campervans and motorcycles.
Being a part of the RVA means all aspects of our business complies with every element of transport law and we seek to maintain the standards of ethical trading in respect of safety, service and advertising.
The RVA isn't all just about the operators' interests. The governing body as well as all the members of the organisation are dedicated to ensuring all of our customers have safe and enjoyable journeys throughout New Zealand.
Learn more at rentalvehicle.co.nz
The Motor Trade Association
As a member of the MTA, we are bound by a strict Code of Ethics which ensures that we operate in an ethical way. The MTA requires that we:
- Provide customers with high quality and honest service.
- Work with integrity and adhere to MTA rules, by-laws and policies.
- Ensure all business activities comply with relevant environmental laws and regulations.
- Be a good employer; comply with employment laws, provide training and a safe working environment.
- Ensure all advertising is accurate and not misleading.
- Ensure all business dealings meet industry best practice.
- Always work to positively promote the interests of the MTA brand.
- Maintain accurate and proper financial and legal records and carry out all business transactions in a professional manner.
- Price goods and services fairly and avoid deceptive pricing – adhere to relevant consumer laws.
- Respond to all customer enquiries and seek to resolve any complaints.
Learn more at mta.org.nz
GO Rentals joined Enviro-Mark Solutions Ltd to enable efficient and credible footprint calculation, reporting and reductions. Our carboNZero certificationcertTM serves to our goals, including meeting compliance and statutory requirements, identifying reduction opportunities and driving efficiency. We have developed an Emissions Management and Reduction Strategy and take active steps to reduce the amount of energy consumed.
We measure, monitor and report on our greenhouse emissions. Our footprint is externally audited annually under the carboNZero Programme, a carbon emissions management and reduction certification scheme that complies with international best practice including ISO 14064-1 and the GHG Protocol. We target a range of environmental impacts, like waste, health & safety and energy use with a customer plan for continual improvement.
Our carboNZero certification confirms that we are taking credible action to better the environment. We have offset our emissions by purchasing carbon credits in support of Hinewai reserve. Hinewai is an ecological restoration project occupying 1250 hectares on Banks Peninsula, lying east of the town of Akaroa in the South Island of New Zealand. It is privately owned and managed by the Maurice White Native Forest Trust. The primary aim is to foster the natural regeneration of native vegetation and wildlife.
Learn more at enviro-mark.com