Here at GO Rentals, we’re proud of the work we do and of our outstanding team. Our job is to make sure our customers have the best possible experience during their time in NZ, from the moment they rent a car from us to the moment they drop the keys off with us. That’s why we work towards achieving relevant endorsements within our industry so you can be sure you are renting your car from a company you can trust.
New Zealand Tourism Awards Winners
The New Zealand Tourism Awards celebrate success and provide a benchmark for excellence in the tourism industry. In September 2018, GO Rentals were announced as the winners of the ServiceIQ Visitor Experience Award, recognising us as an organisation that is driving value through an outstanding visitor experience. Not only being announced as a finalist, but also winning the award shows that we are focused on providing customers with a consistently excellent end-to-end experience. Regarding our win, the judges commented that "GO has done a phenomenal job gearing everything it does towards delivering a world-class experience.
You can find out more about the New Zealand Tourism Awards at nztourismawards.org.nz.
Qualmark is New Zealand tourism’s official quality assurance organisation, providing a trusted guide to quality travel experiences. In 2017, GO Rentals achieved Qualmark Gold which recognises the best sustainable tourism businesses in New Zealand, with the delivery of exceptional customer experiences an integral part of everything they do. A Gold Sustainable Tourism Award identifies those businesses leading the way in making the New Zealand tourism industry a world class sustainable visitor destination. When you see a business displaying the Qualmark Gold symbol you can be assured that the business has met stringent quality, environmental, economic, social and health & safety criteria - earning New Zealand tourism’s official quality mark.
You can learn more about Qualmark here www.qualmark.co.nz.
The Tiaki Promise is a commitment to care for New Zealand, now and for future generations. Tiaki means ‘to care and protect’ in Te Reo Māori, and GO Rentals has pledged to support the five key promises of the initiative: to drive carefully, be prepared, show respect, protect nature and keep NZ clean.
New Zealand is precious and everyone who lives and travels here has a responsibility to look after it. We believe it is up to us to act as guardians of this beautiful country and by following the Tiaki Promise, you are making a commitment to New Zealand.
You can learn more about the Tiaki Promise here tiakinewzealand.com.
Tourism Industry Association Member
The Tourism Industry Association (TIA) is the largest representative body of tourism operators in New Zealand. It is a membership-based and private sector trade organisation with about 1500 members who collectively make up 85% of the country's tourism turnover and has a constant vision to lead and support a vital and healthy visitor economy.
Being a part of the TIA means we are always up to date with what’s going on in the tourism world, so we can provide the best experience possible for our customers.
To find out more about the TIA, visit the website https://tia.org.nz/.
The Tourism Export Council
The Tourism Export Council of New Zealand is a trade association that represents the interests of the New Zealand inbound tourism industry. Its membership includes inbound tour operators and attraction, activity, accommodation and transport suppliers. Today, its members collectively handle most of New Zealand’s holiday visitor arrivals.
The Tourism Export Council of New Zealand plays a vital and supportive role in the expansion of New Zealand tourism and we share their mission and commitment to uphold the best quality standards throughout the tourism industry in New Zealand.
To find out more, visit their website at https://www.tourismexportcouncil.org.nz/.
The Hotel Concierge Society
The Hotel Concierge Society Les Clefs d’Or New Zealand (HCSNZ) is a non-profit, non-political association of tourism industry professionals. The membership consists of the finest hotel Concierges throughout New Zealand.
James Dalglish (Directing Manager) are honorary international members of the Les Clefs d’Or. Their membership is a symbol of dedication to promoting professionalism and providing the highest possible standard of service to all valued hotel guests.
To find out more about Les Clefs d’Or, visit the website http://www.hotelconciergesocietynz.org/.
"Look for the golden keys, a sign that you will be served with the utmost professionalism at all times"
The Rental Vehicle Association
The Rental Vehicle Association is the voice of the Vehicle Rental and Leasing industry in New Zealand and represents the interests of operators who hire or lease passenger vehicles, minibuses, vans, coaches, trucks, campervans and motorcycles.
Being a part of the RVA means all aspects of our business complies with every element of transport law and we seek to maintain the standards of ethical trading in respect of safety, service and advertising.
To find out more about the RVA, visit the website http://www.rentalvehicle.co.nz/.
The Motor Trade Association
"Behind every MTA member there’s a brand that’s professional and trustworthy."
MTA Code of Ethics
As a member of the MTA, we are bound by a strict Code of Ethics which ensures that we operate in an ethical way. The MTA requires that we:
- Provide customers with high quality and honest service.
- Work with integrity and adhere to MTA rules, by-laws and policies.
- Ensure all business activities comply with relevant environmental laws and regulations.
- Be a good employer; comply with employment laws, provide training and a safe working environment.
- Ensure all advertising is accurate and not misleading.
- Ensure all business dealings meet industry best practice.
- Always work to positively promote the interests of the MTA brand.
- Maintain accurate and proper financial and legal records and carry out all business transactions in a professional manner.
- Price goods and services fairly and avoid deceptive pricing – adhere to relevant consumer laws.
- Respond to all customer enquiries and seek to resolve any complaints.
To find out more about the MTA, visit the website https://www.mta.org.nz.
GO Rentals joined Enviro-Mark Solutions Ltd to enable efficient and credible footprint calculation, reporting and reductions. Our carboNZero certificationcertTM serves to our goals, including meeting compliance and statutory requirements, identifying reduction opportunities and driving efficiency. We have developed an Emissions Management and Reduction Strategy and take active steps to reduce the amount of energy consumed.
We measure, monitor and report on our greenhouse emissions. Our footprint is externally audited annually under the carboNZero Programme, a carbon emissions management and reduction certification scheme that complies with international best practice including ISO 14064-1 and the GHG Protocol. We target a range of environmental impacts, like waste, health & safety and energy use with a customer plan for continual improvement.
Our carboNZero certification confirms that we are taking credible action to better the environment. We have offset our emissions by purchasing carbon credits in support of Hinewai reserve. Hinewai is an ecological restoration project occupying 1250 hectares on Banks Peninsula, lying east of the town of Akaroa in the South Island of New Zealand. It is privately owned and managed by the Maurice White Native Forest Trust. The primary aim is to foster the natural regeneration of native vegetation and wildlife. You can find out more at https://www.hinewai.org.nz.