Auckland Business Awards Winner
The Auckland Business Awards are a celebration of innovation and creativity in the business sector. In 2023, GO Rentals was announced as the South & East Category Winners of the 2degrees Auckland Business Awards Excellence in Customer Service Delivery award, recognising us as a business that has achieved success by providing excellent and sustained customer service.
Having also won in 2022 in this same category, this award is a testament to our dedication to customer satisfaction and commitment to providing high-quality service to our customers. This acknowledges the hard work and effort of our GO Rentals team to consistently go above and beyond to deliver a world-class experience for all our customers.
Learn more at aucklandbusinessawards.co.nz
New Zealand Tourism Awards Employer of Choice Winner
The New Zealand Tourism Awards celebrate success and provide a benchmark for excellence in the tourism industry. In 2023, GO Rentals was proudly announced as the winners of the Employer of Choice Award, a prestigious recognition of our unwavering commitment to our employees. This award is a testament to our dedication to fostering a positive and supportive work environment that cultivates employee growth and development.
Judges called GO Rentals “an industry standard bearer, with an outstanding demonstration of investment in staff which goes beyond many others in the sector.” Demonstrating a clear link between values, staff engagement and customer satisfaction, with excellent support materials to back their claims. “This is a tourism company that had risen to workforce challenges in a difficult environment, with industry leading practices and innovations to retain and recruit staff,” judges said.
Learn more at nztourismawards.org.nz
Qualmark is New Zealand tourism’s official quality assurance organisation, providing a trusted guide to quality travel experiences. In 2023, GO Rentals achieved Qualmark Gold which recognises the best sustainable tourism businesses in New Zealand, with the delivery of exceptional customer experiences an integral part of everything they do.
A Gold Sustainable Tourism Award identifies those businesses leading the way in making the New Zealand tourism industry a world class sustainable visitor destination. When you see a business displaying the Qualmark Gold symbol you can be assured that the business has met stringent quality, environmental, economic, social and health & safety criteria - earning New Zealand tourism’s official quality mark.
Learn more at qualmark.co.nz
Canstar Blue Award Winners
Canstar Blue researches, compares, and rates Kiwi’s satisfaction across a range of categories. The results are used to help consumers make informed purchasing decisions.
Winners in 2023 as the only Car Hire company to receive a perfect 5-star rating across all categories we are proud to be recognised for our world class customer service. Having also won this award in 2018, 2020, 2022 & 2023, we are delighted that our staff’s ongoing passion for delivering outstanding customer service is reflected in the results.
Learn more at canstarblue.co.nz
New Zealand Tourism Awards Visitor Experience Winner
The New Zealand Tourism Awards celebrate success and provide a benchmark for excellence in the tourism industry. In September 2018, GO Rentals was announced as the winners of the ServiceIQ Visitor Experience Award, recognising us as an organisation that is driving value through an outstanding visitor experience.
Not only being announced as a finalist, but also winning the award shows that we are focused on providing customers with a consistently excellent end-to-end experience. Regarding our win, the judges commented that GO has done a phenomenal job gearing everything it does towards delivering a world-class experience.
Learn more at nztourismawards.org.nz
The Tiaki Promise is a commitment to care for New Zealand, now and for future generations. Tiaki means ‘to care and protect’ in Te Reo Māori, and GO Rentals has pledged to support the five key promises of the initiative: to drive carefully, be prepared, show respect, protect nature and keep NZ clean.
New Zealand is precious and everyone who lives and travels here has a responsibility to look after it. We believe it is up to us to act as guardians of this beautiful country and by following the Tiaki Promise, you are making a commitment to New Zealand.
Learn more at tiakinewzealand.com
Tourism Industry Association Member
The Tourism Industry Association (TIA) is the largest representative body of tourism operators in New Zealand. It is a membership-based and private sector trade organisation with about 1500 members who collectively make up 85% of the country's tourism turnover and has a constant vision to lead and support a vital and healthy visitor economy.
Being a part of the TIA means we are always up to date with what’s going on in the tourism world, so we can provide the best experience possible for our customers.
Learn more at tia.org.nz
The Tourism Export Council
The Tourism Export Council of New Zealand is a trade association that represents the interests of the New Zealand inbound tourism industry. Its membership includes inbound tour operators and attraction, activity, accommodation and transport suppliers. Today, its members collectively handle most of New Zealand’s holiday visitor arrivals.
The Tourism Export Council of New Zealand plays a vital and supportive role in the expansion of New Zealand tourism and we share their mission and commitment to uphold the best quality standards throughout the tourism industry in New Zealand.
Learn more at tourismexportcouncil.org.nz
The Rental Vehicle Association
The Rental Vehicle Association is the voice of the Vehicle Rental and Leasing industry in New Zealand and represents the interests of operators who hire or lease passenger vehicles, minibuses, vans, coaches, trucks, campervans and motorcycles.
Being a part of the RVA means all aspects of our business complies with every element of transport law and we seek to maintain the standards of ethical trading in respect of safety, service and advertising.The RVA isn't all just about the operators' interests. The governing body as well as all the members of the organisation are dedicated to ensuring all of our customers have safe and enjoyable journeys throughout New Zealand.
Learn more at rentalvehicle.co.nz
The Motor Trade Association
As a member of the MTA, we are bound by a strict Code of Ethics which ensures that we operate in an ethical way. The MTA requires that we:
- Provide customers with high quality and honest service.
- Work with integrity and adhere to MTA rules, by-laws and policies.
- Ensure all business activities comply with relevant environmental laws and regulations.
- Be a good employer; comply with employment laws, provide training and a safe working environment.
- Ensure all advertising is accurate and not misleading.
- Ensure all business dealings meet industry best practice.
- Always work to positively promote the interests of the MTA brand.
- Maintain accurate and proper financial and legal records and carry out all business transactions in a professional manner.
- Price goods and services fairly and avoid deceptive pricing – adhere to relevant consumer laws.
- Respond to all customer enquiries and seek to resolve any complaints.
Learn more at mta.org.nz
Toitū net carbonzero certified
We are proudly taking the right step towards pioneering sustainability in the car rental sector and are proud to now be Toitū net Carbonzero recertified, accurately measuring and reducing the greenhouse gas footprint of our business.
Toitū Envirocare accurately measure greenhouse gas emissions, and put in place strategies to manage, reduce and offset their impacts. Compliance is independently verified annually to maintain certification. They are an organisation that help businesses transform their operations to reduce carbon emissions, achieve net carbon zero, and become climate positive.
To achieve a Toitū certification you must prove to the certifiers that you have completed a series of rigorous measures to ensure that you are managing and measuring your emissions reductions targets. We target a range of environmental impacts, like waste management, fuel usage, and energy use with a plan for continual improvement.
We have offset our emissions by purchasing carbon credits in support of Waipuna Bush in New Zealand and Amayo wind power project in Nicaragua.
Learn more at toitu.co.nz