FAQ GO Tesla

Contact us and we will get a spare card out to you. If you need to access the vehicle, we can do this remotely and enable driving for you to drive to your destination.

Please call a flat bed tow truck to tow the vehicle to a nearby charging station. On the Tesla in car screen, please enter transport mode which will allow you to move the vehicle. This can be found in the main menu under service.

Yes, Tesla Superchargers are available to GO Rentals customers. Tesla Superchargers are a rapid way of charging the Tesla Model 3 and Tesla Model Y. Use the built-in touch screen or click here to locate the nearest Supercharger destination.

Every time you use the Tesla Supercharging network, the cost of your charge will be billed directly to GO Rentals. From there, we will pass on the charge to you by charging the credit/debit card on your rental agreement (note, these are subject to a non-refundable payment processing fee).

When you rent a Tesla (or any electric vehicle) from us, we make sure it's ready for your journey with about 80% battery charge at the time of pick-up. To help keep things smooth and avoid any extra charges, we kindly ask that you return the vehicle with at least the same level of charge – that's no less than 80%.

If the Tesla is returned with less than 80% charge, there will be a small fee to cover the cost of recharging it back to the required level. This fee is NZD$1.00 (including GST) for every kilowatt-hour (kWh) needed to bring the battery charge back up to 80%. We'll determine the exact amount needed based on the car's current battery percentage and its total battery capacity at the time you return it.

This policy ensures that the next customer, like you, can start their journey with a fully-prepared vehicle. Plus, it helps us maintain a seamless experience for all our customers. If you have any questions about charging stations or anything else, feel free to ask – we're here to help!

The Tesla Model 3 and Tesla Model Y does not have a spare tyre in the trunk. If you need a spare tyre, Tesla Roadside Assistance providers carry loaner wheels to quickly replace a damaged wheel or tyre. Please contact GO Rentals and notify of any instances of tyre replacement as soon as possible. Pricing and availability are subject to change based on location. If a loaner wheel is not available, the Hirer is liable for any towing or associated salvage costs.

When you hire a Tesla through GO Rentals, you are covered by Tesla's dedicated roadside assistance service. Simple call 0800 005 431. Please note that not all breakdowns are covered by Tesla Roadside assistance. For more information click here.

The Tesla mobile app cannot be used with the rental vehicle. However, make sure to download the GO Rentals app to access some of the cool functions such as remote lock/unlock, open trunk/frunk, honk the horn, flash the lights and locate the vehicle. These functions do require internet access so it is best to always keep the keycard with you.

The Tesla mobile app cannot be used with the rental vehicle and therefore the Phone Key Function is not availble.

GO Rentals Tesla vehicles come with Premium conectivity to allow you to get live traffic information, enjoy streaming music and entertain yourself during your hire. This will not be billed to you. Note: Connectivity is only available where there is 3G coverage.

To ensure you’re getting the most of the Tesla, we recommend you use the default settings our team prescribe to each vehicle. This will help preserve the battery and extend your range. If you'd like to customise your settings, please speak to a member of our team at pick-up.

Tesla Autopilot is an advanced driver-assistance features. This feature requires complete active driver supervision. Tesla Autopilot enables lane centering and traffic-aware cruise control and is designed to be used on motorways with clear lane markings. Please note this is not Enhanced Autopilot or Full Self Driving.

To turn on Tesla Autopilot in a Model 3 and Model Y, press down on the right control stalk twice quickly when Autopilot is ready to be engaged.