FAQ Auckland Airport

For most people flying into Auckland Airport, our shuttle bus is the easiest way to get to and from the branch whether you are picking up or dropping off your rental car. It’s a short 3-5 minute drive dependent on traffic from the branch to either the domestic or international terminals.

The easiest way to book our shuttle at Auckland Airport is through our GO App. As soon as you land, login to the app and request your shuttle pick-up.

If you’re arriving at the Domestic Terminal, make your way outside Door 9, which is past the Jetstar check-in desks. Walk across the pedestrian crossing to the pick-up area and wait here for our bright pink GO Rentals shuttle to collect you.

If you’re arriving at the International Terminal, then head outside the airport terminal through Door 8 and make your way across the pedestrian crossing and follow the ‘Off-site Shuttle Transfers’ sign to the Off-site Transfer Zone. This will take approximately 5-7 minutes to walk. Wait here for our bright pink GO Rentals shuttle to collect you.

If you haven’t downloaded the app, you can also call us on +64 9 974 1598 and the team will be right there to pick you up.

Our branch hours at the Auckland Airport branch are: 8am - 5pm Monday to Sunday.

If you need to pick up or drop off your vehicle outside these hours, there is an after-hours service which will allow you to do so! Once you’ve confirmed your booking, we’ll email you instructions on how to pick up and drop off your car outside of our branch hours.

If you are running late for a pick up or drop off, please contact our Auckland branch on +64 9 974 1598, and they will advise you on our after-hours process.

If you are planning on staying in Auckland for a few days once you arrive, it’s only a short drive into the city from the airport which will take you around 25 minutes depending on traffic. There are a couple of routes you can take but please ask a member of staff if you need any travel advice when leaving our Auckland Airport branch and they will be more than happy to point you in the right direction.

When you come to collect your hire car at our Auckland Airport branch, you’ll need a valid driver’s licence and a credit or debit card for security. A credit card is mandatory if you have selected our Basic or Assured insurance option that requires a bond deposit. It must have your name printed on it for verification and the card must be valid until the drop-off date.

Looking for rental car deals at Auckland Airport? Make sure you have a look at our deals page. It’s home to our latest discounts and offers and can help you save on your next hire.

Downloading our app is another great way of having everything you need at your fingertips.

For the latest car rental deals straight to your inbox, make sure you sign up for our newsletter and never miss a deal! It's a great way to secure an affordable rental car in Auckland.

The cost of hiring a car in Auckland varies greatly on a number of factors. This includes the chosen vehicle, availability and rental period, as lower rates are available for longer hire periods.

Input your travel dates and other booking information on our Auckland Airport branch page to get an accurate daily figure.

The easiest way to book our shuttle at Auckland Airport is through our GO app. As soon as you land, login to the app and request your shuttle pick-up. We’ll show you how to get from the arrivals gate to our shuttle pick-up zone. Wait here for our Bright Pink GO Rentals shuttle to collect you.

If you haven’t downloaded the app, you can also call us at the branch and the team will be right there to pick you up.

Yes, you can also get a shuttle to Auckland Airport when you return your vehicle. Let one of our team members know you’d like to get a shuttle back to the airport, and they will happily organise it for you.

Our airport shuttles are running at Auckland Airport from 8am - 5pm 7 days a week. You can book your place on the shuttle using our handy app making things nice and easy when you arrive.

We offer after-hours services at all of our branches excluding Auckland City. Once you’ve confirmed your booking, we’ll email through some instructions. If you’re returning to our Auckland Airport branch, we prefer you return during business hours where possible, however parking and key drops are available in Auckland Airport, Waiheke, Wellington, Christchurch, Nelson, Queenstown, and Dunedin.

If you are running late, please contact our Auckland Airport branch at +64 9 974 1598, and we’ll advise you of our after-hours process.

We sure do. We can arrange one-way car hires to and from all our locations including Auckland Airport.

There are a couple things you’ll have to consider - we do have minimum hire periods in place, and one-way hires are dependent on the time of year and your direction of travel.

On occasion, we will make allowances if we need vehicles in other branches. Make sure you keep an eye on our rental car relocation deals to get the best value on your trip.

If you let us know that you need to cancel your booking with more than 24 hours notice from the scheduled pick-up time, you will be charged a 10% cancellation fee. All cancellations within 24 hours of the scheduled pick-up time will incur 100% cancellation fee.

If you have already made any payment towards the booking there will be a refund administration fee of 10% or $20; whichever is higher.

No. You can use a debit card to book your GO Rentals vehicle, no problem. There are 2 things to note when you use a debit card rather than a credit card to book with GO Rentals:

• If you pay for your hire online, your debit card will be subject to a non-refundable payment processing fee.
• You will need to reduce your insurance liability to an Assured or Peace of Mind insurance option that does not require a bond deposit. Your card must have the cardholder's name embossed on the front for verification and the cardholder must be the main hirer.

At GO Rentals, we require a bond to be paid on rentals of particular vehicles. The bond is dependent on the vehicle you wish to hire and the insurance option you choose.

At pick-up, we hold a pre-authorised bond amount from your credit card. We cannot accept debit cards or cash for this purpose.

After the vehicle is returned, or 45 days from the bond’s authorisation on your card (whichever comes first), the bond amount is released. It generally takes between 5 - 10 business days for the amount to appear in your card again.

If there’s any damage to the vehicle during your rental period, or if we find damage during the check-in process, we will need to deduct the applicable excess payment from the pre-authorised bond and will refund any differences if applicable.

Yes, there are a number of service stations very nearby our Auckland Airport branch, including:

• Air BP Auckland Airport - 1 Cyril Kay Road (1.3km away)
• Z Station - Tom Pearce Drive (1.7km away)
• Waitomo Mangere - 33 Richard Pearce Drive (3.1km away)

You can have multiple drivers on your GO Rentals booking. All drivers must be added to the Rental Agreement upon collection.

All drivers must also have their licences physically sighted in any of our GO Rentals branches. A charge also applies for additional drivers.

Unfortunately, we can’t offer a pick-up or drop-off service from hotels to our Auckland Airport branch. There are a number of public transport options for getting to and from Auckland Airport and once at the terminal, you can make use of our pink shuttle service to get to our branch.

It is possible to travel around central Auckland without a car thanks to the city’s public transport system including buses, ferries and trains.

However, there are plenty of benefits to having a vehicle in Auckland. While its public transport system is the most advanced of any New Zealand city, visitors from larger cities around the world will likely still find it rather minimal compared to their home cities.

Travelling to the outer regions of Auckland and beyond virtually necessitates having your own vehicle. On a self-driving holiday, you’re free to travel to nearby locations like the Coromandel Peninsula, Hamilton and Tauranga.

We have a wide range of vehicles available for hire at Auckland Airport.Some of our most popular models include the Toyota Corolla Hatch and the Toyota Rav4. Our Tesla Model 3 and Tesla Model Y are also proving to be popular rental cars from all our branches.

Waiheke Island is one of the most stunning locations in all of New Zealand, accessible by a short ferry ride from downtown Auckland.

We allow all of our rental cars, apart from Teslas, on the Auckland to Waiheke car ferry so you. We also have a conveniently located Waiheke Island car rental branch located at the main Matiatia Ferry Terminal.

In order to rent and drive most GO Rentals cars, you must be at least 21 years of age. However, you must be 25 to rent cars like the Tesla Model 3 and Tesla Model Y.

We have no upper age limit to rent a car at Auckland Airport. As long as you hold a valid and unrestricted driver licence.

For New Zealand residents, provisional drivers licence holders are not allowed to rent vehicles from GO Rentals.

It is legally allowed for holders of provisional driver’s licences from several countries to rent cars in New Zealand. However, GO Rentals does not allow such travellers to rent vehicles, and almost all other rental companies have similar rules in place.

Only New Zealand holders of temporary licences are permitted to hire a vehicle with GO Rentals. Photo identification is required if hiring a vehicle with a New Zealand temporary licence.

You can drive on most full international driver's licences without an international driver's permit. Your foreign licence allows you to drive in New Zealand for 1 year from the date you enter the country, provided you have no suspensions or disqualifications. If your licence is not in English, you must obtain an official NZTA approved English translation and carry both copies with you at all times. For more information, check out our complete guides to driving with licences from the following countries:

• Australia
• Canada
• China
• Germany
• Japan
• Singapore
• United States
• United Kingdom

Generally, New Zealand car rental companies are required to offer basic insurance within their car rental fees. The good news is that GO Basic Insurance – included at no extra cost in all our rentals – includes all the coverage you need to drive in New Zealand.

If you’d like even more coverage, we also offer GO Assured and GO Peace of Mind Cover with reduced or no excess and bond required.

All GO Rentals insurance also includes coverage for third-party damage and injuries.

We sure do! With the GO Rentals app, you can access your account and booking information any time you like. It also means you get to skip the queue and enjoy a breezy check-in process. You can also easily request a shuttle as soon as you arrive at the airport.

There is plenty of electric vehicle charging available in Auckland. Chargers can be found conveniently located in areas such as:

• Auckland City Centre Downtown car park
• Pilkington Road car park
• Ronwood Avenue car park
• Golden Elm Lane
• McCrae Way car park
• Devonport Wharf

Yes, there are 3 toll roads in New Zealand.

• Auckland Northern Gateway Toll Road: This toll road is part of State Highway 1, between the areas of Silverdale and Johnstone Hills north of Auckland.
• Tauranga Eastern Link Toll Road: This toll road is a 15km stretch of State Highway 2 near Tauranga. Its location means you are likely to find yourself on it if your journey involves going past Tauranga.
• Tauranga Takituma Drive Toll Road: This road bypasses the Tauranga city centre and stretches across 5km, taking traffic from State Highway 2 to State Highway 29.

You sure can! First, check out our interactive road trip planner to find your perfect route to Wellington.

From Wellington, you can get on a Cook Strait ferry taking you to the South Island. You can take any GO Rentals vehicle on this ferry. See our full guide to catching a ferry from the North to the South Island for more information.

Once you land on the South Island, you can explore to your heart’s content. And thanks to our one-way car rentals, you don’t need to worry about returning your vehicle to Auckland.

With our Total Road Care package, we offer a complimentary callout service for ALL types of breakdowns on all our rental vehicles with New Zealand Automobile Assistance (AA). If your car breaks down, get in touch with the AA at 0800 734 543.

First of all, we’d want to make sure that everyone’s okay. In the unfortunate event of an accident, the branch you collected the vehicle from would be the first point of contact after an accident. Please contact us at your earliest convenience so our team can advise you of the process and we can organise to send you the appropriate claims forms by email.

If involved in an accident, you must also:

• Notify the NZ Police and obtain a police report where practicable
• Not make any admission of liability
• Where possible, take some photos of the accident site and the damaged vehicles and provide these to GO Rentals; and
• Complete the forms provided to record the full details of all parties including witnesses and the vehicles involved in the accident along with the Hirer’s or Authorised Driver’s written statement and diagram of the accident circumstances.

If you are hiring a car in Auckland, there are a number of great options within a short driving distance from downtown. Some of the most popular destinations include the Bay of Islands, Coromandel, Rotorua, Taupo and Hamilton. Find out more about the most popular holiday destinations from Auckland.

A comprehensive $3 per day fee ensures your journey is simple and stress-free, we include the following services:

• AA Roadside Assistance
  Complimentary callout service for ALL types of breakdowns.
• Government Road Taxes
  Covers registration costs, safety inspections and road user charges.
• Toll Road Freedom
  Enjoy free passage on all toll roads, we cover all costs including admin fees.